Return Policy

Cancel order
You can cancel your order within one hour of placing it. Please contact our support team via the contact page if you need to change the size or variant within this hour, before we process the order.

Returns
Our returns policy gives customers 14 days to request a return, starting from the day you received your order.
If your product is unused, still in its original packaging and you are within the 14-day return period, and the product meets the conditions below, we will be happy to offer you a refund.

We offer a 100% satisfaction guarantee because we believe our products are of the highest quality and will exceed your expectations.

To initiate a return, please first contact us at info@dyversa.nl.

Postage costs
Shipping is completely free. For returns, you are responsible for the shipping costs, which are non-refundable. If you choose to have us create a return label for you, we will charge €4.95. This amount will be automatically deducted from your refund.

Depending on your location, it may take some time for you to receive your exchanged item. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

Damaged or incorrect items
Please check your order immediately upon receipt. If the product is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

Lost or stolen orders
Dyversa is not responsible for lost or stolen packages that have been reported as delivered by the courier. We do not offer reimbursement for packages confirmed as delivered but reported as lost or stolen.
In the event of a lost or undelivered package due to logistical reasons, we will first send you a new package before proceeding with our refund and return policy.

Swap
The quickest way to exchange is to return the incorrect item and then place a new order for the desired item after your return is accepted.

Refunds
Once we've received and inspected your return, we'll let you know as soon as possible whether your refund has been approved. If so, the amount will automatically be credited back to your original payment method. Please note that it may take 3 to 10 business days for your bank or credit card company to process the refund.

Products that cannot be returned
For hygienic reasons, underwear cannot be returned . These items come into direct contact with the skin and intimate areas, so we cannot guarantee that they will be completely clean and unused upon return. This is to ensure that all customers receive new and hygienic products.

Sale products
Sale items cannot be returned. This policy applies because these products are offered at significantly reduced prices. Therefore, please carefully check the size, fit, and details of the item before ordering.